What our Customers say...

Why SERVPRO Testimonials

Great service by great people!

We could not feel better about our interaction with SERVPRO after our recent flooding at our home. From the minute we called them to them minute they had the last fans out of our house after saving the day with their expertise, attention to detail and compassion, Pete and his crew made us feel like everything was going to be OK and promised to do everything he could to help us get our desired outcome. It worked. His hustle and genuine concern for our dilemma allowed us to save our hardwood floors on our main level and left us with very minimal damage everywhere else considering the major issue it appeared to be when we walked in the door and heard that water running. Pete was a pro the entire time, kept us in the loop about every detail of the process and was tremendously helpful in every aspect of the whole ordeal. One thing he said that really stuck with us was this: "My goal every time I walk into someone's home is to really listen to what the home owner wants and needs. Even if it's a long shot or something that I would deem unlikely, if it's important to that person for us to do everything we can to give them a chance to have the best possible outcome, then we'll do whatever it takes to make that happen." Pete and his crew delivered in that area with us and did it by being realistic but also optimistic. By under-promising and over-producing, Pete left us feeling like we had won the lottery. We cannot thank you and SERVPRO enough for all of your help and expertise during this minor setback that could have been a major mess if not for you guys!

My wife and I were in a bind. Three days from closing on the sale of our home, our basement flooded! We called SERVPRO of Lawrence/Ottawa. They said they would see what they could do. The next day, they were there!!! They cleaned and dried our basement in time to save the sale of our home. Excellent does not say enough to what they did for us! Well done, SERVPRO! And thank you!!!!!!!!!!!!!

These are the people you need to call when that total despair of disaster has struck. The crews are professional, courteous, and knowledgeable. They really do a good job helping you sort out the insurance and process to make sure you get back to a safe and secure home. Crews arrive on time, great work ethic, and even clean up after they're done and carry away the debris. Highly recommend.

SERVPRO did great work and were very helpful , I greatly appreciated the work they did for me.

I was pleased with the work SERVPRO did and would not hesitate to recommend them to anyone needing their service